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Shipping & Returns

Secure Online Shopping at the Odds 'n' Sods e-store

The Odds 'n' Sods e-store is a member of the PayPal network which manages over 86 million accounts and is owned and operated by Ebay. Being the worlds largest online payment processor they have the most sophisticated encryption and security measures developed for protecting online credit card transactions.

All purchases from our e-store are processed through the PayPal secure server site. When shopping you will always be able to view your shopping cart in a seperate browser window which is linked directly to the PayPal server. When paying online all of your personal information including credit card number, name and address are encrypted.

As there are many different kinds of browsers and firewalls, some do not permit communication through secure servers. If you have any problems with our web site please email us your order to thecameronz@optusnet.com.au.  

 

Ordering from Odds 'n' Sods

If for whatever reason you are uncomfortable with the concept of internet shopping we are happy to assist you with purchases off the internet. We can fax you a mail order form, which can then be returned with payment. Please email us your order to thecameronz@optusnet.com.au  

 

Your Account:

When checking out and preparing to pay online, PayPal gives you the option to open an account. This account is beneficial because it saves all of your billing and shipping information for future orders (making check outs faster and more convenient), and keeps a record of all of your transactions. The account is free, optional, and recommended.

 

Order Tracking:

Please provide your email address with your order and Odds 'n' Sods will send a confirmation of your order when it is shipped.

 

Shipping Options:

Direct Orders: Orders are shipped within the next one to five business days (M-F) after they are received. If you need your order in a hurry please let us know with your order or send us a separate email to arrange for Express Postage. Odds 'n' Sods ships using Australia Post to all around Australia and most countries worldwide.

 

Drop Ship Items Ordered: Items that are marked as Drop Shipped will be mailed from the US or the UK. These may take up to 21 days to arrive as they are shipped separately from the businesses in these countries. For those unsure of the term "drop shipping"; it simply means that a real business overseas is the seller for the item. Odds 'n' Sods advertises the items on our website for a small commission (depending on the store it is anywhere between 5 and 25%). The prices on our website are the same (or less) than the advertised price on the drop ship companies website. Drop shipping offers our customers a larger range of items to buy. By offering these items we are able to offer the same prices without adding a second postage cost. There are many items cannot be imported to my stock holds as they would only mean inflated costs for my buyers - not worth it for me or you. Drop shipping is a way to offer items without the added costs of double shipping and handling.

 

Returns and Exchanges:

Should you have an item/s with a problem please contact us via email and we will let you know what steps to take. Once you have received confirmation from us you can proceed to return the item/s. When returning an item please include a note with your name, return address, daytime phone number, what you are sending in and why, and what you would like to have happen. Please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time, with shipping, is about three weeks. However, you can cut that down to about a week by using expedited shipping (two-day service or similar); we will ship the package back to you in the same manner.

If we cannot exchange or repair the item to comply with your request, we may, at our discretion, issue a credit for the last known retail value.

 

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